Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
Nobiio is a trading brand of NOBIPAW LTD.
If you have any questions about this Privacy Policy, please contact us using the details set out at the end of this page.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or links referred you to our website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies”, which are data files placed on your device or computer and often include an anonymous unique identifier
“Log files”, which track actions occurring on the website and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps
“Web beacons”, “tags”, and “pixels”, which are electronic files used to record information about how you browse the website
Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
HOW WE COLLECT YOUR INFORMATION
We collect personal information when:
you place an order on our website
you attempt to place an order on our website
you sign up to our newsletter
you contact us by email, contact form, or social media
you browse our website
you visit our website through links shared on platforms such as Instagram
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the website, including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations.
Additionally, we use this Order Information to:
communicate with you
provide customer support
manage returns, refunds, and exchanges
screen orders for potential risk or fraud
keep internal business records
organise and manage customer and order information
send you marketing emails or updates where you have chosen to receive them
We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimise our website.
We may also use your personal information to comply with legal and accounting obligations and to protect our rights.
LAWFUL BASES FOR PROCESSING
Where applicable, we process your personal information on the following legal bases:
Contract – where we need your information to process and deliver your order
Legal obligation – where we need to keep records for tax, accounting, or legal purposes
Legitimate interests – where necessary for running and improving our business, securing our website, maintaining business records, and understanding how customers use our website
Consent – where you choose to receive marketing communications or accept non-essential cookies
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with trusted third parties to help us operate our business and provide our services to you. For example, we use Shopify to power our online store. We may also share your information with payment providers, shipping and delivery providers, and business tools used for internal administration and record keeping, including Google Workspace tools such as Google Sheets.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or otherwise to protect our rights.
We do not sell your personal information.
INTERNATIONAL TRANSFERS
Some of the service providers we use may process personal information outside the UK. Where this happens, we take reasonable steps to ensure your information is protected in line with applicable data protection laws.
DATA RETENTION
We maintain your Personal Information for our records unless and until you ask us to delete this information, subject to any legal, accounting, tax, fraud prevention, or reporting obligations that require us to keep it for longer.
For example:
order records may be kept for tax and accounting purposes
customer service communications may be kept to help us deal with follow-up issues
internal business records may be retained where reasonably necessary for administration and compliance
marketing preferences are kept until you unsubscribe or ask us to stop contacting you
MARKETING COMMUNICATIONS
If you choose to subscribe to our newsletter or receive updates from us, we may send you emails about our products, offers, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@nobipawuk.com.
COOKIES AND WEBSITE TRACKING
Our website uses cookies and similar technologies to help the website function properly, remember your preferences, understand how visitors use the website, and improve performance.
Some cookies are strictly necessary for the operation of the website, such as those needed for shopping basket and checkout functions. Other cookies may be used for analytics or marketing, depending on your preferences.
For more information, please see our Cookie Policy.
YOUR RIGHTS
Depending on your location and the applicable law, you may have rights in relation to your personal information, including the right to:
request access to your personal information
ask us to correct inaccurate information
ask us to delete your personal information
ask us to restrict how we use your information
object to certain types of processing
withdraw consent where we rely on consent
If you would like to exercise any of these rights, please contact us at hello@nobipawuk.com.
CHANGES
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.