Terms & Conditions

These Terms & Conditions apply to the use of our website and to the purchase of products from our website.

Nobiio is a trading brand of NOBIPAW LTD.

By using this website or placing an order through it, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use this website.

If you have any questions about these Terms & Conditions, please contact us using the details set out at the end of this page.

ABOUT US

Nobiio is a trading brand of NOBIPAW LTD.

We sell pet accessories and related products through our website.

ELIGIBILITY

By placing an order through our website, you confirm that:

you are legally capable of entering into a binding contract

the information you provide is true, accurate, and complete

you are authorised to use the payment method provided

PRODUCTS

We take reasonable care to ensure that product descriptions, images, and other content on our website are accurate.

However:

product images are for illustrative purposes only

colours may vary depending on your device or screen settings

minor variations in size, finish, or appearance may occur

all products are subject to availability

We reserve the right to update, withdraw, or change products at any time without notice.

PRICES AND PAYMENT

All prices shown on our website are in GBP unless otherwise stated.

We take reasonable care to ensure prices are correct, but errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will contact you and give you the option to reconfirm the order at the correct price or cancel it.

Payment must be made in full at the time of placing your order using one of the payment methods available at checkout.

ORDERS

After you place an order, you will receive an order confirmation email. This does not mean that your order has been accepted.

A contract between you and us is formed only when we accept your order and dispatch the goods.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

a product is unavailable

we are unable to obtain payment authorisation

there is an error in pricing or product information

we reasonably suspect fraud or other unlawful activity

If we cancel an order after payment has been taken, we will refund the amount paid.

DELIVERY

We aim to dispatch and deliver orders within the timeframes stated on our website, but delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by events outside our reasonable control, including courier delays, customs issues, weather, or disruptions affecting transport or logistics.

It is your responsibility to provide accurate delivery information. We are not responsible for failed delivery or additional costs caused by incorrect or incomplete address details provided by you.

RIGHT TO CANCEL

If you are a consumer and you purchase goods online, you generally have the right to cancel your order within 14 days after the day you receive the goods, without giving a reason.

To exercise your right to cancel, you must clearly inform us of your decision to cancel within this period by contacting us at hello@nobipawuk.com.

If you cancel your order, you must return the goods to us within 14 days of telling us that you wish to cancel.

We will reimburse you for the purchase price and, where required by law, the standard delivery cost. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You may be responsible for any reduction in value resulting from handling the goods more than is necessary to establish their nature, characteristics, and functioning.

RETURNS AND REFUNDS

In addition to your legal rights, please refer to our Returns Policy for more details about how returns are handled.

Nothing in these Terms & Conditions affects your statutory rights.

If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under applicable consumer law.

USE OF OUR PRODUCTS

Our products are intended for pet use only and should be used responsibly and appropriately.

You are responsible for selecting products that are suitable for your pet’s size, breed, behaviour, and needs, and for checking products regularly for signs of wear or damage.

We are not responsible for loss, injury, or damage caused by misuse, improper fitting, failure to supervise, normal wear and tear, or use of a product beyond its intended purpose.

INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, branding, and website design, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or otherwise use any content from this website without our prior written permission.

WEBSITE USE

You agree not to:

use this website for any unlawful purpose

interfere with the operation or security of the website

attempt to gain unauthorised access to any part of the website

copy, scrape, or exploit website content for commercial purposes without permission

We may suspend, restrict, or withdraw access to the website where reasonably necessary.

LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to the above, we are not liable for:

indirect or consequential loss

loss caused by misuse of products

loss caused by events outside our reasonable control

business losses where you are purchasing as a consumer

PRIVACY

Your personal information will be handled in accordance with our Privacy Policy.

CHANGES TO THESE TERMS & CONDITIONS

We may update these Terms & Conditions from time to time to reflect changes to our business, legal obligations, or website operations. The latest version will always be posted on this page.